Are you ready to take on a new, exciting challenge?
We are seeking a Customer Success Engineer to manage a diverse portfolio of customers, guiding them to fully leverage the digitization potential of the Monitizer suite. The successful candidate will act as a trusted adviser, ensuring post-implementation adoption and user satisfaction through proactive engagement.
Responsibilities:
- Customer Management
- Technical Understanding
- Solution Implementation
- Collaboration
- Customer Engagement
- Technical Expertise
- Primary Contact
- Support
- Feedback Loop
- Onboarding and Integration
Technical Skills:
- Customer Management
- Technical Understanding
- Solution Implementation
- Collaboration
- Customer Engagement
- Technical Expertise
- Primary Contact
- Support
- Feedback Loop
- Onboarding and Integration
Specific Tasks:
- Customer Management: Manage a diverse portfolio of customers, guiding them to fully leverage the digitization potential of the Monitizer suite. Act as a trusted advisor, ensuring post-implementation adoption and user satisfaction through proactive engagement.
- Technical Understanding: Analyze and understand customers technical, process, and business challenges to create detailed project specifications, including network architectures, data connections, and deployment plans. Serve as a liaison between customers and internal teams to ensure alignment on solution requirements and outcomes.
- Solution Implementation: Define and implement customer solutions, including process data mapping, validation, user onboarding, training, and identifying opportunities for continuous improvement.
- Collaboration: Work closely with customers to gather requirements and collaborate with the IOT team to transform raw data into valuable insights.
- Customer Engagement: Engage with customers to ensure positive outcomes, post-sales value realization, and identify upsell opportunities.
- Technical Expertise: Provide technical expertise and training through seminars, sales meetings, and other educational initiatives.
- Primary Contact: Serve as the primary day-to-day contact for customers, ensuring timely and high-quality project delivery in collaboration with project management and product or LOB experts.
- Support: Offer first-level support to all customers, ensuring digital products function effectively and customers fully realize the platform’s benefits.
- Feedback Loop: Continuously gather customer feedback and share insights with the product development team to drive platform improvements.
- Onboarding and Integration: Lead the onboarding process for new customers, especially those involving third-party equipment or specific solutions like PRESCRIBE, and collaborate with Norican LOB engineering and project management teams to address technical issues and questions.
What we offer:
Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.
Paid Time Off - Vacation, Sick & Holidays
401k with Company Match
Successful Global Team
Competitive Salary
Service Awards
Norican Group offers two competitive medical insurance plans through Cigna: The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.
Company Paid Short-Term and Long-Term Disability Coverage
Paid Company Holidays
Company Paid Life & AD&D Insurance
Interested? Apply Now!
Are you ready to take the next step in your career as a Customer Success Engineer? If you’re interested in joining a team that thrives on a balance of hands-on customer service and disciplined sales execution, we’d love to hear from you. This is your opportunity to join a dynamic team where your skills will make a real impact.
To find out more about our company culture, please find us on LinkedIn.
