Are you ready to take on a new, exciting challenge?
A Customer Service Representative for Inside Sales is responsible for working with customers to find solutions, collaborating with the outside sales team to drive sales growth, following up on quotes, and entering quotes and orders into the system.
Responsibilities:
- Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
- Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
- Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention.
- CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system.
- Product Knowledge: A strong understanding of the products or services being sold.
Technical Skills:
- Educational Background: A bachelor's degree is preferred
- Experience: Two years of comparable work experience in a related field (industrial parts)
- Technical Skills: Proficiency in Microsoft Office and CRM
Specific Tasks:
- Obtains sales orders for aftermarket parts by working with Outside Sales.
- Updates and maintains accurate CRM database files of all assigned accounts.
- Prepares routine cost estimates as required and provides follow-up on principal cost requests.
- Processes formal complaints, customer returns, and customer adjustments in a timely manner.
- Actively assist with resolutions of accounts receivable problems.
What we offer:
Be part of a global team that values creativity, collaboration, and continuous improvement. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.
Paid Time Off - Vacation, Sick & Holidays
401k with Company Match
Successful Global Team
Competitive Salary
Service Awards
Norican Group offers two competitive medical insurance plans through Cigna: The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.
Company Paid Short-Term and Long-Term Disability Coverage
Paid Company Holidays
Company Paid Life & AD&D Insurance
Interested? Apply Now!
Are you ready to take the next step in your career as Customer Service Representative/Inside Sales? If you’re passionate about collaborating with a team to find solutions for customers, we’d love to hear from you. This is your opportunity to join a dynamic team where your skills will make a real impact.
To find out more about our company culture, please find us on LinkedIn.
