US Customer Success Engineer

LaGrange, GA USA

Are you ready to take on a new, exciting challenge?

We are seeking a Customer Success Engineer to manage a diverse portfolio of customers, guiding them to fully leverage the digitization potential of the Monitizer suite. The successful candidate will act as a trusted adviser, ensuring post-implementation adoption and user satisfaction through proactive engagement.

Responsibilities:

Customer Management
Technical Understanding
Solution Implementation
Collaboration
Customer Engagement
Technical Expertise
Primary Contact
Support
Feedback Loop
Onboarding and Integration

Technical Skills:

Customer Management
Technical Understanding
Solution Implementation
Collaboration
Customer Engagement
Technical Expertise
Primary Contact
Support
Feedback Loop
Onboarding and Integration

Specific Tasks:

Customer Management: Manage a diverse portfolio of customers, guiding them to fully leverage the digitization potential of the Monitizer suite. Act as a trusted advisor, ensuring post-implementation adoption and user satisfaction through proactive engagement.
Technical Understanding: Analyze and understand customers technical, process, and business challenges to create detailed project specifications, including network architectures, data connections, and deployment plans. Serve as a liaison between customers and internal teams to ensure alignment on solution requirements and outcomes.
Solution Implementation: Define and implement customer solutions, including process data mapping, validation, user onboarding, training, and identifying opportunities for continuous improvement.
Collaboration: Work closely with customers to gather requirements and collaborate with the IOT team to transform raw data into valuable insights.
Customer Engagement: Engage with customers to ensure positive outcomes, post-sales value realization, and identify upsell opportunities.
Technical Expertise: Provide technical expertise and training through seminars, sales meetings, and other educational initiatives.
Primary Contact: Serve as the primary day-to-day contact for customers, ensuring timely and high-quality project delivery in collaboration with project management and product or LOB experts.
Support: Offer first-level support to all customers, ensuring digital products function effectively and customers fully realize the platform’s benefits.
Feedback Loop: Continuously gather customer feedback and share insights with the product development team to drive platform improvements.
Onboarding and Integration: Lead the onboarding process for new customers, especially those involving third-party equipment or specific solutions like PRESCRIBE, and collaborate with Norican LOB engineering and project management teams to address technical issues and questions.

What we offer:

Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.

Paid Time Off - Vacation, Sick & Holidays

401k with Company Match

With company contribution

Successful Global Team

Opportunity to work globally

Competitive Salary

We invest in your talent

Service Awards

Recognition for loyal service

Norican Group offers two competitive medical insurance plans through Cigna: The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.

Health Benefits

Company Paid Short-Term and Long-Term Disability Coverage| Norican

Company Paid Short-Term and Long-Term Disability Coverage

Company Provided Benefit

Paid Company Holidays

Paid Time Off - Vacation, Sick & Holidays

Company Paid Life & AD&D Insurance | Norican

Company Paid Life & AD&D Insurance

Company Provided Benefit

Interested? Apply Now!

Are you ready to take the next step in your career as a Customer Success Engineer? If you’re interested in joining a team that thrives on a balance of hands-on customer service and disciplined sales execution, we’d love to hear from you. This is your opportunity to join a dynamic team where your skills will make a real impact.

To find out more about our company culture, please find us on LinkedIn.

Are you ready to take on a new, exciting challenge?

Specific Tasks:

Customer Management: Manage a diverse portfolio of customers, guiding them to fully leverage the digitization potential of the Monitizer suite. Act as a trusted advisor, ensuring post-implementation adoption and user satisfaction through proactive engagement.
Technical Understanding: Analyze and understand customers technical, process, and business challenges to create detailed project specifications, including network architectures, data connections, and deployment plans. Serve as a liaison between customers and internal teams to ensure alignment on solution requirements and outcomes.
Solution Implementation: Define and implement customer solutions, including process data mapping, validation, user onboarding, training, and identifying opportunities for continuous improvement.
Collaboration: Work closely with customers to gather requirements and collaborate with the IOT team to transform raw data into valuable insights.
Customer Engagement: Engage with customers to ensure positive outcomes, post-sales value realization, and identify upsell opportunities.
Technical Expertise: Provide technical expertise and training through seminars, sales meetings, and other educational initiatives.
Primary Contact: Serve as the primary day-to-day contact for customers, ensuring timely and high-quality project delivery in collaboration with project management and product or LOB experts.
Support: Offer first-level support to all customers, ensuring digital products function effectively and customers fully realize the platform’s benefits.
Feedback Loop: Continuously gather customer feedback and share insights with the product development team to drive platform improvements.
Onboarding and Integration: Lead the onboarding process for new customers, especially those involving third-party equipment or specific solutions like PRESCRIBE, and collaborate with Norican LOB engineering and project management teams to address technical issues and questions.

Interested? Apply Now!

To find out more about our company culture, please find us on LinkedIn.