US Field Service Manager - Simpson

LaGrange, GA US

Are you ready to take on a new, exciting challenge?

We are seeking a highly organized, commercially minded, and results-driven Field Service Manager for Simpson to oversee service operations, manage customer relationships, and ensure high-quality customer service delivery.

Responsibilities:

This involves leading service teams, developing and implementing service procedures, resolving customer issues, managing performance metrics and budgets, and collaborating with other departments to drive service improvements. Primary areas of responsibility include:

Service Operations Management
Team Leadership & Development
Customer Relationship Management
Strategic & Financial Responsibilities
Interdepartmental Collaboration

Technical Skills:

Educational Background: A bachelor's degree in Business or similar field.
Experience: 5 years of Management experience required.
Technical Skills: Advanced Microsoft Office; MS Project; CRM Software, Microsoft Dynamics 365 preferred.

Specific Tasks:

Ensure all services are delivered efficiently and to a high standard, maintaining service quality.
Develop and implement service procedures and policies that guide staff in providing quality support.
Track service metrics like response times and resolution rates to identify areas for improvement.
Ensure compliance by staying informed about industry standards, regulations, and laws, and ensuring the company adheres to them.
Hire, train, and supervise service professionals, providing ongoing development opportunities.
Evaluate employee performance, provide feedback, and direct training initiatives to improve team efficiency and satisfaction.
Cultivate a motivated and competent workforce focused on delivering excellent customer service.
Ensure customer expectations are met and foster strong relationships with clients.
Act as the primary contact for resolving complex customer issues and complaints.
Serve as the bridge between customers, the service team, and other company departments.
Oversee the service department's budget and ensure it operates within financial parameters.
Compile and analyze data on departmental performance and provide comprehensive reports to upper management.
Implement strategic initiatives and service improvements based on customer feedback and performance data.
Support engineering & applications teams with OEM & EMP (Equipment Modernization Program) quotes.

What we offer:

Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.

Paid Time Off - Vacation, Sick & Holidays

401k with Company Match

With company contribution

Successful Global Team

Opportunity to work globally

Competitive Salary

We invest in your talent

Service Awards

Recognition for loyal service

Norican Group offers two competitive medical insurance plans through Cigna: The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.

Health Benefits

Company Paid Short-Term and Long-Term Disability Coverage| Norican

Company Paid Short-Term and Long-Term Disability Coverage

Company Provided Benefit

Paid Company Holidays

Paid Time Off - Vacation, Sick & Holidays

Company Paid Life & AD&D Insurance | Norican

Company Paid Life & AD&D Insurance

Company Provided Benefit

Interested? Apply Now!

Are you ready to take the next step in your career as Field Service Manager for our Simpson line of business? If you enjoy a fast-paced professional team environment and have a strong understanding of manufacturing equipment, we’d love to hear from you. This is your opportunity to join a dynamic team where your skills will make a real impact.

To find out more about our company culture, please find us on LinkedIn.

Specific Tasks:

Ensure all services are delivered efficiently and to a high standard, maintaining service quality.
Develop and implement service procedures and policies that guide staff in providing quality support.
Track service metrics like response times and resolution rates to identify areas for improvement.
Ensure compliance by staying informed about industry standards, regulations, and laws, and ensuring the company adheres to them.
Hire, train, and supervise service professionals, providing ongoing development opportunities.
Evaluate employee performance, provide feedback, and direct training initiatives to improve team efficiency and satisfaction.
Cultivate a motivated and competent workforce focused on delivering excellent customer service.
Ensure customer expectations are met and foster strong relationships with clients.
Act as the primary contact for resolving complex customer issues and complaints.
Serve as the bridge between customers, the service team, and other company departments.
Oversee the service department's budget and ensure it operates within financial parameters.
Compile and analyze data on departmental performance and provide comprehensive reports to upper management.
Implement strategic initiatives and service improvements based on customer feedback and performance data.
Support engineering & applications teams with OEM & EMP (Equipment Modernization Program) quotes.

Interested? Apply Now!

To find out more about our company culture, please find us on LinkedIn.